Yocuda shortlisted for the Customer Technology Innovation Award

Yocuda has been shortlisted for the Customer Technology Innovation Award at the 2017 Retail Week Awards in Partnership with Argos.

Argos and Yocuda have worked together to help reduce needless returns of electrical goods by using the digital receipt as a communication tool to highlight relevant support content, product videos and instruction manuals for items in their basket.

Supporting technical products has always been a challenge and many products are returned each year when there is nothing wrong with them. Now customers can click buttons embedded next to the products in their digital receipt to access support content on Argos-Support.co.uk. This means that customers utilise more of the existing web based tools to solve product set up, installation or configuration issues and for Argos it means a reduction in the number of returned items.

Date Published: 11/21/16 11:07:am