Menu
Privacy Notice
Yocuda Network UK Limited
Privacy Notice for End Customers
Last Updated: 8th April 2022
Introduction
Yocuda Network UK Limited (“Yocuda”, “we, “our”) is committed to protecting the privacy and security of the personal data we collect about end customers and users of our services (“you/your”). Any personal data that we hold about you will be stored and held securely by us on our computer systems.
The purpose of this privacy notice is to explain what personal data we collect about you when you use our services or when you voluntarily disclose personal information to make an enquiry or as part of our services. When we do this, we are the data controller.
Please read this privacy notice carefully as it provides important information about how we handle your personal information and your rights. If you have any questions about any aspect of this privacy notice you can contact us using the information provided below or by emailing us at dpo@yocuda.com.
It is important that you revisit this privacy notice regularly, as we may change the content to reflect how we deliver our products and services. A full copy of our privacy notice is set out below, which provides more information about how we collect and process your personal data.
Personal data we collect
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK GDPR. We are also subject to the EU GDPR in relation to goods and services we offer to individuals in the EU. When you provide information to us as part of an online form or as part of our services, we may collect, for example, your:
- name
- email address
- phone number
- IP address
- any other information provided by you in the course of a request or enquiry
How your personal data is collected
We will only collect this personal data directly from you—in person, by email, telephone, online form and/or via our website.
For more information about the personal data we collect from your use of our website, please see our Cookies Policy.
Purposes for which we use personal data and the legal basis
When providing services to you, we may use your personal data for the following purposes and on the following lawful bases:
Purpose | Lawful Basis for Processing |
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us. | Performance of contract between you and Yocuda. |
To gather analytics information that allows us to improve our services and your browsing experience. | We have a legitimate interest, and we have balanced this against your rights as an individual. |
To comply with any legal obligations we may have. | Yocuda is required to process your personal data for various legal and regulatory purpose. For example: • to retain information for a specified amount of time; and • to disclose and exchange certain information with law enforcement agencies and regulatory bodies to comply with our legal obligations. |
To monitor the usage of our services. | We have a legitimate interest, and we have balanced this against your rights as an individual. |
To detect, prevent and address technical issues. | We have a legitimate interest, and we have balanced this against your rights as an individual. |
Providing information about products and services that we think are likely to be of interest to you. | We have a legitimate interest, and we have balanced this against your rights as an individual. |
Dealing with your enquiries and requests. | We have a legitimate interest, and we have balanced this against your rights as an individual. |
Where personal data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.
Sharing your data
For some business activities we share your personal data with our vendors and third-party service providers, for instance, to provide our e-mail marketing services or for payments processing.
We will only share your personal data outside the UK, European Union (“EU”) or European Economic Area (“EEA”) if it becomes necessary for the purposes of providing our services to you. When we do so, we will only share it with organisations in countries benefiting from an adequacy decision or on the basis of Standard Contractual Clauses approved by the European Commission, and recognised in the UK, which contractually oblige the recipient to process and protect your personal data to the standard expected within the UK and EU/EEA.
Personal data may also be shared with government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim.
How long we keep your data
We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims.
At the end of the retention period, your personal data will be securely deleted or anonymised, for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and business planning.
How we protect your data
We implement appropriate technical and organisational measures to protect data that we process from unauthorised disclosure, use, alteration or destruction.
Your rights and options
You have the following rights in respect of your personal data:
- You have the right of access to your personal data and can request copies of it and information about our processing of it.
- If the personal data we hold about you in incorrect or incomplete, you can ask us to rectify or add to it.
- Where we are using your personal data with your consent, you can withdraw your consent at any time.
- Where we are using your personal because it is in our legitimate interests to do so, you can object to us using it this way.
- Where we are using your personal data for direct marketing, including profiling for direct marketing purposes, you can object to us doing so.
- You can ask us to restrict the use of your personal data if:
- It is not accurate.
- It has been used unlawfully but you do not want us to delete it.
- We do not need it any-more, but you want us to keep it for use in legal claims; or
- if you have already asked us to stop using your data but you are waiting to receive confirmation from us as to whether we can comply with your request.
- In some circumstances you can compel us to erase your personal data
- You can request a machine-readable copy of your personal data to transfer to another service provider.
- You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, please contact us at dpo@yocuda.com.
You can also lodge a complaint with the Information Commissioner’s Office. They can be contacted using the information provided at: https://ico.org.uk/concerns/.
Contact us
If you have any questions, or wish to exercise any of your rights, then you can contact:
Yocuda Network UK Ltd, 7th Floor, 52 Grosvenor Gardens, London SW1W 0AU
Alternatively, you can email us at dpo@yocuda.com.